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SUSE Customer Center - Help

User Guide


System Requirements
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You can access SUSE Customer Center with any browser, but we have optimized our application for the latest version of Firefox and Chrome.

The SUSE Customer Center might work with Internet Explorer 11, Edge, Safari and older versions of Firefox and Chrome. However, it has not been tested with these browsers.

Creating a SUSE Customer Center Account
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You might already have a Customer Center account under the following circumstances:

  • You already have a login account for the Novell Customer Center. You can use the same account for the SUSE Customer Center.
  • You have installed a system without an activation code or downloaded an evaluation Registration Code. The first time you install a supported product and choose to register it with Customer Center without a Registration Code, an account is created for the e-mail address you enter during the registration process. Any additional products you register using that e-mail address or download when logged in are automatically added to your account. (Starting with SUSE Linux Enterprise 12 this feature is dropped.)
  • You are added as an organization user or admin by another organization admin. Your account is registered as a user of that organization.

NOTE: You can be a user or admin of multiple organizations. These include the one created when you set up your account and any others to which you are added by that organization’s admin or to which you are automatically assigned based on a purchase.


Creating a SUSE Customer Center Account Using the Web User Interface

If you do not have an account, you must create one the first time you log in to SUSE Customer Center.

To create a login account:

  1. Go to the SUSE Customer Center
    Screen scc login
  2. Click Create an account, which is to the left of the account login fields.
    Screen scc create account
  3. Fill in the required information and click Create Login.
    Screen registration basic information Screen registration login information

Your login account has been created. To further manage your account (e.g. recover your password), validate your e-mail address.

After you have a login account, you can log in to the SUSE Customer Center.

Logging In to SUSE Customer Center
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  1. Go to https://scc.suse.com
  2. Enter your login username and password.
  3. You must have a login account to be able to access SUSE Customer Center. If you do not have an account, click "Create an account" and follow the instructions presented above.

  4. Click Login.

Managing Account Information
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Your personal account information includes details such as your name and contact information. This information is stored as part of your login account.

To edit your account information:

  1. Log in to SUSE Customer Center as described in the section regarding Logging In to SUSE Customer Center
  2. Click on your username in the upper right hand corner.
    Screen scc user account management
  3. Click on the "SUSE account" link to edit your account.
    Screen scc edit account
  4. You will be redirected to a cross-business unit page that allows you to change your Novell and SUSE Customer Center credentials.

    Screen ncc basic information edit
    Screen ncc login edit info

Understanding the Dashboard
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SUSE Customer Center gives you a single location from which you can manage your products and subscriptions, view and manage your installed systems, and perform various other actions that help you manage your accounts.

The dashboard shows you a snapshot of your products, subscriptions, systems, and alerts. The sidebar on the left is the main means of navigation that will help you find your way within SUSE Customer Center.

Screen scc dashboard

In addition, there is a horizontal, contextual menu at the top of the page that helps you navigate within the context of your organizations. There are five areas of information accessible from here:

  • Dashboard : This area gives you an overview of your purchased subscriptions, their usage and the recent activities.
  • Organization : This area gives you an overview of your organization and users.
  • Subscriptions : This area shows you the number of your organization’s subscriptions. At the moment, the total number of subscriptions includes paid, evaluation and OEM subscriptions.
  • Systems : This area gives you an overview of your registered systems.
  • Registration Proxies : This area gives you an overview of the Registration Proxies (SMT, RMT, SUSE Manager) used in your organization. Each Registration Proxy will be identified via its Unique ID and last check-in. Also you can see the number of systems registered behind each Proxy, if you have enabled this feature locally.

The dashboard page also provides quick access to detailed information about your product subscriptions. The highlighted values represent the amount of subscriptions for each product.

Screen scc dashboard subscriptions

Clicking on one of these values takes you to a summary page displaying your subscriptions of the respective product.

To return to the dashboard, click on “SUSE Customer Center” (at the top of the sidebar) or “Dashboard” (in the top contextual menu).

Working with Organizations
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If you are an organization admin, you can specify who has access to information about products, subscriptions, and other services that are listed for your organization. For information on adding organization admins, see Granting Admin privilege to Users of your Organization

The following sections provide more information:

How Organizations Are Created for You
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In SUSE Customer Center, accounts are placed into organizations. For example, an organization can represent a company and contain the systems and subscriptions registered to that company.

When you create a login account, you are added to a company’s organization if either of the following is true:

  1. The subscription was purchased under a contract tied to that company
  2. An organization admin added you as an organization user or admin

An organization is created for you if you:

  • Register an evaluation product
  • Purchase an OEM product and install it

Belonging to Multiple Organizations
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A user can be associated with multiple organizations in the SUSE Customer Center. For example, this is useful if a reseller needs to use a single SUSE Customer Center login to view and manage information for multiple customers.

A user’s role and access to information changes when switching to a different organization, based on the user’s assigned roles in that organization. For information about the available roles, see the section on who should use SUSE Customer Center.

Switching to Another Organization
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For information about how to switch to another organization, follow the next steps.

  1. Log in to SUSE Customer Center.
  2. In the top section of the sidebar, select and click on the organization you want to switch to. You can also hover over "My Organizations" and start typing to search for an organization.
  3. Screen scc selecting different organization

NOTE: You can easily switch to another organization from within several SUSE Customer Center pages using the sidebar menu. For example, if you are viewing the systems for one of your organizations, you can quickly switch to the systems information for another organization.

Requesting Access to an Organization’s Account
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  1. Log in to the SUSE Customer Center, as described in Logging In to SUSE Customer Center
  2. Under the list of your organizations in the sidebar, select "Connect to an Organization" and insert a Registration Code connected to the other organization. In case you don’t have one, please contact your organization admin.
  3. Screen scc connecto to organization
    Screen scc org connection reg code
  4. Click on "Find Organization". This will look up the organization by the registration code you entered and show you some basic information about it.
  5. To join the organization, click on "Join organization".

The request is automatically processed, and you will be informed about the status of your request.

Working with Users
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In many organizations, more than one person needs access to system information. For example, the organization’s purchasers and IT administrators might need information about the organization’s account.

SUSE Customer Center defines two types of users:

  • Organization admins control rights for the entire organization. They can add users, grant administrator rights to others, and have administrative rights to all subscriptions for that organization.
  • Organization users have activated a system by using a subscription owned by the organization or have been granted rights to other subscriptions by an organization admin. User access to the site is limited to information about that particular system unless the organization admin grants rights to other subscriptions or systems.

The following sections provide more information:

Viewing User Information
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Only organization admins or users can see information about all users.

Any information related to the organization itself has been reorganized into a contextual menu on top of the page.

To view the Users page:

  1. Log in to SUSE Customer Center as described in the relevant section.
  2. (Optional) Switch to the organization you want to view as described in the relevant section.
  3. Click on “Organization” in the top contextual menu.
  4. Screen scc manage users
  5. You will be redirected to the following page. In this overview, you can search for a user, export the list of all users, delete users, or grant admin privileges to a user.
  6. Screen scc user list

Adding Users to an Organization
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SUSE Customer Center enables you to give access to your organization’s information to anyone you choose. This can include co-workers, other interested people in your company, your Novell sales representatives or resellers.

NOTE: You can add any user to your organization by entering a valid e-mail address. However, to access SUSE Customer Center, each user must have a login account using the e-mail address you have assigned. Users can create a SUSE login account the first time they access SUSE Customer Center, as described in “Logging In to SUSE Customer Center.”

  1. Log in to SUSE Customer Center as described in the relevant section.
  2. (Optional) Switch to the organization you want to view as described in the relevant section.
  3. Click on “Organization” in the top contextual menu.
  4. Click on "Invite New Users" on the right side of the page.
  5. To invite a user to your organization, add their e-mail address in the invitation box. Here you can also find information about pending invitations.
  6. Screen scc invite users to organization

An e-mail will be sent to the invited user with further details about how to create an account.

Granting Admin privilege to Users of your Organization
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Organization admins can grant admin privileges to other users of the organization

  1. Log in to SUSE Customer Center as described above.
  2. (Optional) Switch to the organization you want to view as described in the relevant section.
  3. Click on “Organization” in the top contextual menu.
  4. Click on the check box under the Admin column for the respective user and confirm by clicking on "Grant admin privileges" in the dialogue.
  5. Screen scc granting admin privilege

The user will now have Admin rights and its icon will change from gray to green.

Removing Users from an Organization
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To remove a user from an organization

  1. Log in to SUSE Customer Center as described above
  2. (Optional) Switch to the organization you want to view as described in the relevant section.
  3. Click on “Organization” in the top contextual menu.
  4. Select the user from the available list and click on the blue minus icon on the right side.
  5. Confirm by clicking on "Remove" in the dialogue.
  6. Screen scc remove user from org

NOTE: In case you are the only admin of your organization, you will not be able to delete yourself. Please consider adding a new organization admin before proceeding with the removal process.

Activating and Managing Subscriptions
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When you purchase a subscription, it is automatically added to the Subscriptions page in SUSE Customer Center. The primary contact on the order receives an e-mail upon purchase. Click the URL in the e-mail and follow the instructions on the page to get your Registration Code. At this point, you can use SUSE Customer Center to manage your subscription as described in this section.

Activating a Retail or OEM Purchased Product or Subscription

Before using your registration key please activate it using the SUSE Customer Center.

  1. Log in to SUSE Customer Center as described above
  2. In the sidebar on the left, find the "My Tools" section and select "Activate Subscription"
  3. Screen scc manually activate subscriptions
  4. On the page you will have the option to activate either a single subscription or multiple subscriptions by uploading a CSV file. The second step will allow you to associate the subscription(s) with an existing or new organization.
  5. Screen scc manual activation of subscription
Viewing Basic Information about Your Subscription

You can view basic information about your product or subscription, including the following:

  • Start and expiry date
  • Registration Code
  • Number of registered systems
  • Number of available systems
  • Associated products for each subscription.

This can be achieved by following these steps:

  1. Log in to SUSE Customer Center as described above
  2. (Optional) Switch to the organization you want to view as described in the relevant section.
  3. Click on “Subscriptions” in the top contextual menu.

This will take you to a list of all your subscriptions.

Here you can easily check the usage of each subscription by looking at the system column. There you will find something like “x/y of z”, where x is the number of physical systems, y is the number of virtual systems, and z is the number of purchased items.

Screen scc subscription list

For each subscription, the SUSE Customer Center will notify you about its upcoming or past expiration. In case you would like to mute these notifications, click on the three dots icon at the end of the respective row and select "Mute".

By clicking on a subscription's name, you will be redirected to a dedicated page where you can see additional information regarding the products.

Screen scc subscription details

This detailed page includes 3 sections:

  • Overview
  • Base and Extension Products
  • Order History

The "Overview" page briefly presents minimal information about your subscription, such as: Registration Code, start and end date, and number of registered systems.

Click on the "Base and Extension Products" tab to list all the products that are included in your subscription. By clicking on the product name you can see a list of available repos that you are able to mirror with your subscription.

Screen scc subscription mirrors

If you have received an invoice from us, click on the "Order History" tab to view more information including order numbers and under which order each subscription was booked.

NOTE: In case you only see “Order History: This information is not available” this means that your subscription is either a trial or it was purchased via a SUSE OEM partner.

Managing Registered Systems
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A system, in the context of the SUSE Customer Center, is any device that is using a SUSE product and is connected via registration to SUSE Customer Center.

You can view and edit information for your systems by following these steps:

  1. Log in to SUSE Customer Center as described above
  2. (Optional) Switch to the organization you want to view as described in the relevant section.
  3. Click on “Systems” in the top contextual menu.

This will take you to a list of all your registered systems. To view details of a specific system, click on the hostname in the respective row.

For systems registered against the SUSE Customer Center, you are able to delete the system in order to free up an entitlement. For details about registering SUSE Linux Enterprise 12 products, use the release notes https://www.suse.com/releasenotes/x86_64/SUSE-SLES/12/

We permit you to delete systems from the SUSE Customer Center that were originally registered using the Novell Customer Center, but as we don’t have access to your environment, we can’t remove the registration data from the system itself. We recommend only using this function if the system has been decommissioned from your environment. Otherwise, the system will encounter errors when it attempts to access resources which it is no longer entitled to use.

Finding Patches
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Whenever you're looking for a list of patches for a specific product, for a patch for a specific bug or vulnerability, or want to get an overview over patches released last month, Patch Finder will help you find what you're looking for.

Screen scc patches tab
Quick Search

Quick Search allows you to search by patch name, CVE, or keyword.

Advanced Search

Advanced Search lets you narrow your search to a specific product, version, and architecture. Further options allow you to limit the results to patches for security vulnerabilities, to patches for bugs of a certain severity, or to patches released in a certain time frame.

Screen scc patches search types
Result list

Severity, Patch name, Product(s), Architecture, and Release Date are displayed for every patch that matches the search criteria.

Screen scc patches result

If the search returns more than 10 results, you can interactively load additional results.

If the search returns too many results, please consider narrowing your search or using Advanced Search options.

Download

A click on the Download link takes you to the details page for each patch. This page links to relevant CVEs, bug entries, and to the patch itself.

Screen scc patches download