You can access SUSE Customer Center with any browser, but we have optimized our application for the latest version of Firefox and Chrome.
The SUSE Customer Center might work with Internet Explorer 11, Edge, Safari and older versions of Firefox and Chrome. However, it has not been tested with these browsers.
You might already have a Customer Center account under the following circumstances:
NOTE: You can be a user or admin of multiple organizations. These include the one created when you set up your account and any others to which you are added by that organization’s admin or to which you are automatically assigned based on a purchase.
If you do not have an account, you must create one the first time you log in to SUSE Customer Center.
To create a login account:
Your login account has been created. To further manage your account (e.g. recover your password), validate your e-mail address.
After you have a login account, you can log in to the SUSE Customer Center.
You must have a login account to be able to access SUSE Customer Center. If you do not have an account, click "Create an account" and follow the instructions presented above.
Your personal account information includes details such as your name and contact information. This information is stored as part of your login account.
To edit your account information:
You will be redirected to a cross-business unit page that allows you to change your Novell and SUSE Customer Center credentials.
SUSE Customer Center gives you a single location from which you can manage your products and subscriptions, view and manage your installed systems, and perform various other actions that help you manage your accounts.
The dashboard shows you a snapshot of your products, subscriptions, systems, and alerts. The sidebar on the left is the main means of navigation that will help you find your way within SUSE Customer Center.
In addition, there is a horizontal, contextual menu at the top of the page that helps you navigate within the context of your organizations. There are five areas of information accessible from here:
The dashboard page also provides quick access to detailed information about your product subscriptions. The highlighted values represent the amount of subscriptions for each product.
Clicking on one of these values takes you to a summary page displaying your subscriptions of the respective product.
To return to the dashboard, click on “SUSE Customer Center” (at the top of the sidebar) or “Dashboard” (in the top contextual menu).
If you are an organization admin, you can specify who has access to information about products, subscriptions, and other services that are listed for your organization. For information on adding organization admins, see Granting Admin privilege to Users of your Organization
The following sections provide more information:
In SUSE Customer Center, accounts are placed into organizations. For example, an organization can represent a company and contain the systems and subscriptions registered to that company.
When you create a login account, you are added to a company’s organization if either of the following is true:
An organization is created for you if you:
A user can be associated with multiple organizations in the SUSE Customer Center. For example, this is useful if a reseller needs to use a single SUSE Customer Center login to view and manage information for multiple customers.
A user’s role and access to information changes when switching to a different organization, based on the user’s assigned roles in that organization. For information about the available roles, see the section on who should use SUSE Customer Center.
For information about how to switch to another organization, follow the next steps.
NOTE: You can easily switch to another organization from within several SUSE Customer Center pages using the sidebar menu. For example, if you are viewing the systems for one of your organizations, you can quickly switch to the systems information for another organization.
The request is automatically processed, and you will be informed about the status of your request.
In many organizations, more than one person needs access to system information. For example, the organization’s purchasers and IT administrators might need information about the organization’s account.
SUSE Customer Center defines two types of users:
The following sections provide more information:
Only organization admins or users can see information about all users.
Any information related to the organization itself has been reorganized into a contextual menu on top of the page.
To view the Users page:
SUSE Customer Center enables you to give access to your organization’s information to anyone you choose. This can include co-workers, other interested people in your company, your SUSE sales representatives or resellers.
NOTE: You can add any user to your organization by entering a valid e-mail address. However, to access SUSE Customer Center, each user must have a login account using the e-mail address you have assigned. Users can create a SUSE login account the first time they access SUSE Customer Center, as described in “Logging In to SUSE Customer Center.”
An e-mail will be sent to the invited user with further details about how to create an account.
Organization admins can grant admin privileges to other users of the organization
The user will now have Admin rights and its icon will change from gray to green.
In order to enable or disable support for a user you need to be an administrator in your organization. There are different cases where you may have to do so:
Enabling or disabling support for a user in your organization is handled in the organization page. You’ll see a list of users in your organization.
The "Support Access" icon determines whether support is disabled or enabled for a user. You need to click on the headset icon in order to enable or disable support for a user:
To remove a user from an organization
NOTE: In case you are the only admin of your organization, you will not be able to delete yourself. Please consider adding a new organization admin before proceeding with the removal process.
When you purchase a subscription, it is automatically added to the Subscriptions page in SUSE Customer Center. The primary contact on the order receives an e-mail upon purchase. Click the URL in the e-mail and follow the instructions on the page to get your Registration Code. At this point, you can use SUSE Customer Center to manage your subscription as described in this section.
Before using your registration key please activate it using the SUSE Customer Center.
You can view basic information about your product or subscription, including the following:
This can be achieved by following these steps:
This will take you to a list of all your subscriptions.
Here you can easily check the usage of each subscription by looking at the system column. There you will find something like “x/y of z”, where x is the number of physical systems, y is the number of virtual systems, and z is the number of purchased items.
For each subscription, the SUSE Customer Center will notify you about its upcoming or past expiration. In case you would like to mute these notifications, click on the three dots icon at the end of the respective row and select "Mute".
By clicking on a subscription's name, you will be redirected to a dedicated page where you can see additional information regarding the products.
This detailed page includes 3 sections:
The "Overview" page briefly presents minimal information about your subscription, such as: Registration Code, start and end date, and number of registered systems.
Click on the "Base and Extension Products" tab to list all the products that are included in your subscription. By clicking on the product name you can see a list of available repos that you are able to mirror with your subscription.
If you have received an invoice from us, click on the "Order History" tab to view more information including order numbers and under which order each subscription was booked.
NOTE: In case you only see “Order History: This information is not available” this means that your subscription is either a trial or it was purchased via a SUSE OEM partner.
A system, in the context of the SUSE Customer Center, is any device that is using a SUSE product and is connected via registration to SUSE Customer Center.
You can view and edit information for your systems by following these steps:
This will take you to a list of all your registered systems. To view details of a specific system, click on the hostname in the respective row.
For systems registered against the SUSE Customer Center, you are able to delete the system in order to free up an entitlement. For details about registering SUSE Linux Enterprise 12 products, use the release notes https://www.suse.com/releasenotes/x86_64/SUSE-SLES/12/
We permit you to delete systems from the SUSE Customer Center that were originally registered using the Novell Customer Center, but as we don’t have access to your environment, we can’t remove the registration data from the system itself. We recommend only using this function if the system has been decommissioned from your environment. Otherwise, the system will encounter errors when it attempts to access resources which it is no longer entitled to use.
Whenever you're looking for a list of patches for a specific product, for a patch for a specific bug or vulnerability, or want to get an overview over patches released last month, Patch Finder will help you find what you're looking for.
Quick Search allows you to search by patch name, CVE, or keyword.
Advanced Search lets you narrow your search to a specific product, version, and architecture. Further options allow you to limit the results to patches for security vulnerabilities, to patches for bugs of a certain severity, or to patches released in a certain time frame.
Severity, Patch name, Product(s), Architecture, and Release Date are displayed for every patch that matches the search criteria.
If the search returns more than 10 results, you can interactively load additional results.
If the search returns too many results, please consider narrowing your search or using Advanced Search options.
A click on the Download link takes you to the details page for each patch. This page links to relevant CVEs, bug entries, and to the patch itself.