The SUSE Customer Center is an online tool designed to make it easy for you to manage your business and technical interactions with SUSE. The data from Novell Customer Center for SUSE products has been consolidated into the SUSE Customer Center. SUSE Customer Center brings together customer information to provide an overview of subscriptions, entitlements, systems, and organizations. As a result, you can better manage your subscriptions, check compliance, and stay informed about your account.
SUSE Customer Center focuses on the following roles within your organization:
Anyone responsible for purchasing, installing, or updating SUSE products can benefit from the SUSE Customer Center. To use the SUSE Customer Center, you need to be given access rights by an administrative user for the organization. If you do not know who this user is, contact your internal support organization. For further details, please contact our Entitlements team at firstname.lastname@example.org.
SUSE Customer Center defines two types of users:
When you install a SUSE Linux Enterprise product such as SUSE Linux Enterprise Server or SUSE Linux Enterprise Desktop, the install process provides an opportunity to automatically register the system with SUSE Customer Center. Registering helps you lower your product maintenance cost by providing the following features:
If you are responsible for purchasing SUSE products, SUSE Customer Center helps you do the following:
If you are an IT manager, SUSE Customer Center helps you do the following:
SUSE Customer Center has introduced a set of APIs that allow you to access the available products and their repositories directly via your management tools (e.g. SUSE Manager or SUSE Subscription Management Tool)
More details about the API can be found at https://scc.suse.com/connect/v4/documentation.
If you know of an existing administrator in your organization, that administrator can add you as an authorized user. If you do not know your administrator, or are the first authorized user in your organization, please contact email@example.com.
To access SUSE Customer Center, you need a login account.
For more information, refer to the User Guide.
In March of 2019, SUSE separated from Micro Focus. At that time, your organization received a new ID for your SUSE only subscriptions. That Site ID number now changes again as SUSE’s systems are updated and enhanced.
Everything will continue to work the same as you are used to but your new number will have an A followed by 6 digits – rather than just a 7 digit number. You will want to keep this new number available to reference, should you have any issues with the SCC and need to open a support case.
After logging in, select the Subscriptions tab in the top menu, click on the three dots icon on the right-hand side of the subscription, select Details, and then click on Order History.
Send an e-mail to firstname.lastname@example.org and provide us with as many details as you can. We’ll get in contact with you.
In the sidebar on the left under "My Tools", click on "Support" and "Open new case". If you are unable to create a support case, you have either not been granted Support rights by your administrator, or your organization does not have any Support entitlements. Click on the Organization tab in the top menu to see a list of Administrators in your organization and request Support access.
There are several reasons why you may be unable to create a support ticket. Listed below are some of the more common cases:
If you still can’t use the support system, please contact our Entitlements team at email@example.com and provide us with as many details as you can. We’ll get in touch with you.
To add a user, select the Organization tab in the top menu and then click on "Invite new user" to send an invitation email. Invited users will receive an email with an invitation link. Clicking this link will allow them to join your organization.
To remove a user, select the blue minus icon next to the user and confirm.
As admin of an organization you can:
All SUSE customer data has been exported from the Novell Customer Center to the SUSE Customer Center. All SUSE customer data can be found in the SUSE Customer Center only.
The existing Novell Customer Center has been replaced by a new version dedicated to Novell and NetIQ products only.
For SUSE customers, the new customer center is the SUSE Customer Center.
All your system information will be now available in the SUSE Customer Center. There are no changes to your systems. The systems will continue working with the Novell Customer Center credentials.
No, there is no need to update your existing systems to connect to the SUSE Customer Center:
The SUSE Customer Center has been fully optimized for SUSE Linux Enterprise 12, which now comes with five optional modules at no extra charge. Some of those packages require a different frequency of updates. The SUSE Customer Center now provides module-specific update repositories to adapt to the new structure of SUSE Linux Enterprise Server 12.
In addition, SUSE update repositories will be available at a new location.
All your systems will directly connect to the customer center:
Customers with SUSE Linux Enterprise Server 12 and SMT need to update their Subscription Management Tool (SMT) server(s) in order to connect to SUSE Customer Center:
After the update all your systems will be automatically connected to SUSE Customer Center. The updated SMT server(s) will continue to work as proxy server(s) for all SUSE products.
Please note: In all cases SMT can be rolled back to Novell Customer Center.
Customers with the SUSE Linux Enterprise Server 12 and SUSE Manager need to update their SUSE Manager server(s) in order to connect to the SUSE Customer Center. Updates for SUSE Manager will be available via update repositories soon.
After the update of SMT and/or SUSE Manager there will be no change in connecting to SUSE Customer Center. All systems will be automatically connected to SUSE Customer Center.
All your system data will be in the new Novell Customer Center. No OES information is displayed in the SUSE Customer Center.
The flow for creating a purchase order has not changed; however, products will be delivered via different customer centers:
If you have a new OEM registration key from a SUSE partner, please go to SUSE Customer Center and activate the key in order to register your system(s), as follows:
You have the option either to copy and paste a Registration Code, or to upload a list of Registration Codes and activate them at once.
If you have questions about the OEM process or have issues contact firstname.lastname@example.org.
Please contact our customer operational teams at email@example.com for any other questions.
You'll see this notification if you have de-registered one or more systems on the SUSE Customer Center, and these systems continue to use our update repositories. This re-registers the system.
To permanently remove a system from the SUSE Customer Center, make sure it is decommissioned or unsubscribed from our update repositories. Then, de-register the system on the SUSE Customer Center.
You may dismiss this notification once, until another system is re-registered as above, or permanently.
Do you think this notification has occurred in error? If so, please contact our support.