The SUSE Customer Center is the place to manage your purchased SUSE subscriptions, access software updates, and get in contact with SUSE Customer Support. The user-friendly interface gives you a central view to all your SUSE subscriptions, allowing you to easily find the information you need. The streamlined registration flow allows you to get faster access to your patches and updates. The SUSE Customer Center is designed to provide you with a common platform for your support requests.
If you know of an existing administrator in your organization, that administrator can add you as an authorized user. If you do not know your administrator, or are the first authorized user in your organization, please contact firstname.lastname@example.org.
SUSE Customer Center focuses on the following roles within your organization:
Anyone responsible for purchasing, installing, or updating SUSE products can benefit from the SUSE Customer Center. To use the SUSE Customer Center, you need to be given access rights by an administrative user for the organization. If you do not know who this user is, contact your internal support organization. For further details, please contact our Entitlements team at email@example.com.
SUSE Customer Center defines two types of users:
To access SUSE Customer Center, you need a login account.
To see information about your account or subscription, you either need to register the product or ask an organization administrator to give you access to the information about the organization.
For more information, refer to the SUSE Customer Center User Guide
After logging in, select the Subscriptions tab, click on the small triangle on the right-hand side of the subscription, Details, and Order History.
Send an e-mail to firstname.lastname@example.org and provide us with as many details as you can. We’ll get in contact with you.
Select the Support tab and Create new. If you are unable to create a service request, you have either not been granted Support rights by your administrator, or your organization does not have any Support entitlements. Click on the Organization tab to see a list of Administrators in your organization and request Support access.
To add a user, either select Manage Users from the Dashboard, or select the Organization tab and then select the Invite New Users tab. Invited users must create an SUSE Customer Center account in order to receive access and can create an account here.
To remove a user, select the trash can icon next to the user.
All SUSE customer data has been exported from the Novell Customer Center to the SUSE Customer Center. All SUSE customer data can be found in the SUSE Customer Center only.
The existing Novell Customer Center has been replaced by a new version dedicated to Novell and NetIQ products only.
For SUSE customers, the new customer center is the SUSE Customer Center.
All your system information will be now available in the SUSE Customer Center. There are no changes to your systems. The systems will continue working with the Novell Customer Center credentials.
No, there is no need to update your existing systems to connect to the SUSE Customer Center:
The SUSE Customer Center has been fully optimized for SUSE Linux Enterprise 12, which now comes with five optional modules at no extra charge. Some of those packages require a different frequency of updates. The SUSE Customer Center now provides module-specific update repositories to adapt to the new structure of SUSE Linux Enterprise Server 12.
In addition, SUSE update repositories will be available at a new location.
All your systems will directly connect to the customer center:
Customers with SUSE Linux Enterprise Server 12 and SMT need to update their Subscription Management Tool (SMT) server(s) in order to connect to SUSE Customer Center:
After the update all your systems will be automatically connected to SUSE Customer Center. The updated SMT server(s) will continue to work as proxy server(s) for all SUSE products.
Please note: In all cases SMT can be rolled back to Novell Customer Center.
Customers with the SUSE Linux Enterprise Server 12 and SUSE Manager need to update their SUSE Manager server(s) in order to connect to the SUSE Customer Center. Updates for SUSE Manager will be available via update repositories soon.
After the update of SMT and/or SUSE Manager there will be no change in connecting to SUSE Customer Center. All systems will be automatically connected to SUSE Customer Center.
All your system data will be in the new Novell Customer Center. No OES information is displayed in the SUSE Customer Center.
The flow for creating a purchase order has not changed; however, products will be delivered via different customer centers:
If you have a new OEM registration key from a SUSE partner, please go to SUSE Customer Center and activate the key in order to register your system(s), as follows:
You have the option either to copy and paste a Registration Code, or to upload a list of Registration Codes and activate them at once.
If you have questions about the OEM process or have issues contact email@example.com.
Please contact our customer operational teams at firstname.lastname@example.org for any other questions.
You'll see this notification if you have de-registered one or more systems on the SUSE Customer Center, and these systems continue to use our update repositories. This re-registers the system.
To permanently remove a system from the SUSE Customer Center, make sure it is decommissioned or unsubscribed from our update repositories. Then, de-register the system on the SUSE Customer Center.
You may dismiss this notification once, until another system is re-registered as above, or permanently.
Do you think this notification has occurred in error? If so, please contact our support.